Courier FAQ

Yes. Depending on the item type, declared value, and quantity, customs duties, taxes, or clearance fees may be applied by the Canadian authorities.

You have two options for clearance in Canada:  Self-Clearance: You visit a CBSA office personally for an interview to clear your goods.  Brokerage Service: A customs broker handles the process for you (brokerage fees and taxes may apply).

Certain items are restricted, including meat products/certain foods, hazardous materials (explosives, flammables), cash, jewelry, and counterfeit goods. Regulations vary by item, so please check with us before shipping.

Some foods and supplements are allowed, but they are subject to strict Canadian customs regulations and inspections. Meat-based products and certain agricultural items are strictly restricted.

Once you book your shipment, we provide free doorstep pickup anywhere in Korea. Your items are then sent to our Korea branch, transported to Canada, cleared through customs, and delivered directly to your Canadian address.

Air Express takes an average of 3–5 business days, while Ocean Freight takes an average of 5–7 weeks. Choose Air for speed and Ocean for multiple boxes or moving goods.

Costs depend on weight, volume, item type, origin, and shipping method. For Air Express, the rate is based on the greater of actual weight or volumetric weight. Please contact us for a detailed quote.

Yes. We offer free doorstep pickup anywhere in Korea. You don’t need to worry about carrying heavy boxes to a local post office or courier shop.

Yes. We provide seamless door-to-door service from Korea to Canada. In the Vancouver and Toronto areas, COSHIP staff handle deliveries personally; for other regions, delivery is completed via UPS.

Yes. If you are unable to receive delivery at home, you can pick up your items at the following locations:  Vancouver (Coquitlam HQ)  Lougheed (Courier Hub)  Toronto (Mississauga Branch)

Yes. For Air Express, a UPS tracking number will be emailed to you for real-time tracking. For Ocean Freight, we provide email updates at key stages: vessel departure, arrival in Canada, and customs clearance completion.

Ocean Freight is ideal if you are shipping multiple boxes (such as moving goods or immigration bags) or if you want to save on shipping costs compared to air transport.

Since international shipping involves long-distance transit, sturdy packing is essential. We recommend using heavy-duty boxes, plenty of cushioning materials (bubble wrap), and packing items individually for maximum protection.

There is no absolute limit, but we recommend choosing the service that fits your volume. Air Express is best for 1–2 small boxes. Ocean Freight is commonly used for up to 7 immigration bags. For volumes larger than that, our professional international moving service may be more appropriate.

We recommend using standard cardboard boxes for air shipping. Please note that plastic moving boxes require special handling due to air freight size and loading regulations, which incurs an additional fee of 20,000 KRW per box.