Question 1

Will there be taxes or duties upon arrival in Canada?

Accepted Answer

Yes. Depending on the item type, declared value, and quantity, customs duties, taxes, or clearance fees may be applied by the Canadian authorities.

Question 2

How does the customs clearance process work for Ocean Freight?

Accepted Answer

You have two options for clearance in Canada: 
Self-Clearance: You visit a CBSA office personally for an interview to clear your goods. 
Brokerage Service: A customs broker handles the process for you (brokerage fees and taxes may apply).

Question 3

What items are prohibited when shipping from Korea to Canada?

Accepted Answer

Certain items are restricted, including meat products/certain foods, hazardous materials (explosives, flammables), cash, jewelry, and counterfeit goods. Regulations vary by item, so please check with us before shipping.

Question 4

Can I ship food or health supplements from Korea?

Accepted Answer

Some foods and supplements are allowed, but they are subject to strict Canadian customs regulations and inspections. Meat-based products and certain agricultural items are strictly restricted.

Question 5

How can I ship a parcel from Korea to Canada?

Accepted Answer

Once you book your shipment, we provide free doorstep pickup anywhere in Korea. Your items are then sent to our Korea branch, transported to Canada, cleared through customs, and delivered directly to your Canadian address.

Question 6

How long does shipping from Korea to Canada take?

Accepted Answer

Air Express takes an average of 3–5 business days, while Ocean Freight takes an average of 5–7 weeks. Choose Air for speed and Ocean for multiple boxes or moving goods.

Question 7

How are shipping costs calculated from Korea?

Accepted Answer

Costs depend on weight, volume, item type, origin, and shipping method. For Air Express, the rate is based on the greater of actual weight or volumetric weight. Please contact us for a detailed quote.

Question 8

Is pickup available throughout Korea?

Accepted Answer

Yes. We offer free pickup service in most areas across South Korea, so you do not need to carry heavy packages to a courier location.Free Pickup Requirements• Maximum weight of 20 kg per box• Total dimensions (length + width + height) must not exceed 150 cm*Additional charges may apply for Jeju Island and certain remote or island regions.

Question 9

Is door-to-door delivery available in Canada?

Accepted Answer

Yes. We provide seamless door-to-door service from Korea to Canada. In the Vancouver and Toronto areas, COSHIP staff handle deliveries personally; for other regions, delivery is completed via UPS.

Question 10

Can I pick up my parcel directly at a Canada branch?

Accepted Answer

Yes. If you are unable to receive delivery at home, you can pick up your items at the following locations: 
Vancouver (Coquitlam HQ) 
Lougheed (Courier Hub) 
Toronto (Mississauga Branch)

Question 11

Can I track my shipment from Korea?

Accepted Answer

Yes. For Air Express, a UPS tracking number will be emailed to you for real-time tracking. For Ocean Freight, we provide email updates at key stages: vessel departure, arrival in Canada, and customs clearance completion.

Question 12

When should I use Ocean Freight instead of Air?

Accepted Answer

Ocean Freight is ideal if you are shipping multiple boxes (such as moving goods or immigration bags) or if you want to save on shipping costs compared to air transport.

Question 13

How should I pack my items for shipping from Korea?

Accepted Answer

Since international shipping involves long-distance transit, sturdy packing is essential. We recommend using heavy-duty boxes, plenty of cushioning materials (bubble wrap), and packing items individually for maximum protection.

Question 14

Is there a limit on the number of boxes I can send?

Accepted Answer

There is no absolute limit, but we recommend choosing the service that fits your volume. Air Express is best for 1–2 small boxes. Ocean Freight is commonly used for up to 7 immigration bags. For volumes larger than that, our professional international moving service may be more appropriate.

Question 15

Can I use plastic moving boxes for air shipping?

Accepted Answer

We recommend using standard cardboard boxes for air shipping. Please note that plastic moving boxes require special handling due to air freight size and loading regulations, which incurs an additional fee of 20,000 KRW per box.

Courier FAQ

Small parcel, air, and ocean shipping questions.